Accessible Customer Service Plan

Providing Goods and Services to People with Disabilities

Watergarden Dental is committed to excellence in serving all customers including people with disabilities.

 

Assistive devices

We will ensure that our staff are trained and familiar with various assistive devices we have on site or that we provide that may be used by customers with disabilities while accessing our goods or services.

 

Communication

We will communicate with people with disabilities in ways that take into account their disability.

 

Service animals

We welcome people with disabilities and their service animals. 

 

Support persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them in our office.

 

Notice of temporary disruption

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities Watergarden Dental will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.  The notice will be placed on our website, DrTanen.com and inside our office at the entrance.

 

Training

Watergarden Dental will provide training to our staff . Training will also be provided to people involved in the development of policies, plans, practices and procedures related to the provision of our goods and services.

 

Training will include:

• An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard

• Watergarden Dental`s plan related to the customer service standard.

• How to interact and communicate with people with various types of disabilities

• How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person

• What to do if a person with a disability is having difficulty in accessing Watergarden Dental`s facilities

• Staff will also be trained when changes are made to your accessible customer service plan.

 

Feedback process

Customers who wish to provide feedback on the way Watergarden Dental provides goods and services to people with disabilities can:

• e-mail our office at watergardendentaloffice@gmail.com or

• Call the office directly at 905-889-2181 to speak with our office manager or with Dr. Tanen.

All feedback, including complaints, will be discussed at regular staff meetings.

Customers can expect to hear back in 3 working days.

 

Notice of availability

Watergarden Dental will notify the public that our policies are available upon request by posting them on our website, DrTanen.com

 

Modifications to this or other policies

Any policy of Watergarden Dental does not respect and promote the dignity and independence of people with disabilities will be modified or removed.